It makes you sick

A customer who suffered from ill health - including depression - complained about the bank’s behaviour in relation to his financial hardship and the repossession of his property.
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Clearing up a problem

The customer’s complaint concerned the deposit and clearance of cheques by the bank. The complaint consisted of three parts.
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On whose authority?

A financial counsellor complained to the Committee on behalf of his client. The counsellor claimed that despite him sending the bank a third party authority form for him to act on the client’s behalf, the bank continually contacted the customer directly.
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